Additionalinformation

Additional Information

Contact:

Missy Xia

Email: [email protected] Tel.: +86 21 69213788-113

Companydescription

Company Description

Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge.

Jobdescription

Job Description

• Provide on-site technical support and ensure the successful fulfilment of the service and maintenance contract for the DHL site.
• Perform preventive and corrective maintenance, troubleshooting, repair and operational support for sorter and conveyor systems.
• Monitor equipment condition and system performance to ensure reliable operation and support the achievement of agreed service KPIs.
• Respond promptly to equipment faults and operational issues, identify root causes and implement appropriate corrective actions.
• Conduct regular inspections and preventive maintenance activities according to the maintenance schedule.
• Communicate effectively with customers regarding technical issues, equipment status and service activities.
• Maintain accurate maintenance records, incident reports, service reports and other required documentation.
• Provide timely technical feedback and site information to the Customer Support team and Service Manager.
• Work closely with other service team members to ensure smooth site operation and effective shift handover.
• Support field service, on-site troubleshooting and other service-related activities when required.
• Follow company and customer requirements relating to safety, quality and site procedures.
• 负责 DHL 现场的技术支持，确保设备稳定运行及服务合同顺利执行。
• 负责分拣机、输送机等自动化设备的日常维护、故障排查及维修。
• 定期进行设备巡检及预防性维护，及时处理现场设备故障。
• 监控设备运行状况，分析故障原因并采取有效的解决措施。
• 与客户保持良好沟通，及时反馈设备状态及维修进展。
• 完成维护记录、故障报告、服务报告等相关文档。
• 与客户支持团队及其他现场服务人员紧密协作，做好交接班及现场支持。
• 遵守公司及客户的安全、质量和现场管理要求。

Qualifications

• Higher Diploma / associate degree or above in Electrical Engineering, Mechanical Engineering, Automation, Mechatronics or a related discipline.
• Minimum 2 years of hands-on electrical and/or mechanical maintenance experience, preferably within an automated industrial or material-handling environment.
• Hands-on experience with conveyor systems, sorter systems, baggage/material handling systems or other automated equipment is highly preferred.
• Good troubleshooting skills with the ability to identify and resolve electrical and mechanical faults.
• Registered Electrical Worker (REW) certification is preferred.
• Good communication skills in Cantonese and English.
• Customer-oriented mindset with the ability to communicate clearly and professionally with customers.
• Able to work independently, handle pressure and respond effectively to operational issues.
• Good teamwork and willingness to work in a site-based service environment.
• Willing and able to work on a shift schedule, including night shifts.
• 电气工程、机械工程、自动化、机电一体化等相关专业，大专或以上学历。
• 2年以上电气和/或机械设备维修经验，有自动化设备或物流输送设备经验优先。
• 熟悉输送机、分拣机、行李/物料输送系统等设备者优先。
• 具备良好的电气及机械故障排查和解决能力。
• 持有香港**注册电业工程人员（REW）**资格者优先。
• 具备良好的粤语及英语沟通能力。
• 具备良好的客户服务意识、团队合作精神，能够独立处理现场问题。
• 能够接受轮班工作，包括夜班。